Online Ticketing Policies
You can exchange your tickets in advance of your reserved show for a different day, time, or even movie. Exchanges must be requested in person at the ticket window or by email at firstname.lastname@example.org. An additional charge may be processed when exchanging for a show time of greater value and a refund may be processed when exchanging for a show of lesser value.
*See our refund policy for rules and conditions.
We will refund tickets as long as the refund is processed before the show time. We cannot refund the online transaction fee of $0.50 per ticket. In the event that a refund cannot be processed due to technical difficulties or for any other reason that is out of our control, we can issue an "admit one" ticket for every ticket that you wish to be refunded. "Admit One" tickets are good for any regular show of any value except for special events and festivals.
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